Privacy Policy

Last updated: 27.03.2026

1. Introduction

Welcome to Pet Serenity Solutions ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services, visit our website, or interact with us in any other way in the United States.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Postal address
• Email address
• Phone number
• Payment and billing information (processed via third-party payment processors)

2.2 Pet-Related Information

• Pet name(s)
• Species, breed, age, and gender
• Medical conditions, medications, allergies
• Behavioral notes and care instructions

2.3 Usage and Technical Information

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Referring URLs
• Pages viewed and links clicked
• Date and time of visits

2.4 Location Information When enabled, we may collect approximate or precise location information from your device to support service delivery (for example, to locate your address for in-home pet care). You may control location permissions via your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our pet care services
• To schedule, manage, and confirm appointments
• To communicate with you about your pets, services, updates, and support
• To process payments and manage billing
• To personalize your experience and our service offerings
• To respond to inquiries, questions, and customer service requests
• To send administrative information such as confirmations, invoices, and policy updates
• To monitor and analyze usage and trends to improve our services and website
• To help detect, prevent, and respond to fraud, security issues, and legal requests

4. Legal Bases for Processing (If Applicable)

To the extent required by law, we process personal information based on one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, such as improving services and ensuring security

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, scheduling, hosting, analytics, or customer support. These parties are authorized to use your information only as necessary to provide services to us.

5.2 Professional Pet Care Partners When necessary to provide requested services, we may share relevant pet and contact information with contracted pet sitters, walkers, groomers, or other pet care professionals working with or on behalf of Pet Serenity Solutions, subject to appropriate confidentiality obligations.

5.3 Legal Requirements and Protection We may disclose information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency), or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users, pets, or the public

5.4 Business Transfers If we are involved in a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our website and services.

Cookies may be used to:

• Remember your preferences and settings
• Keep you signed in
• Understand how you use our website
• Improve performance and user experience

You can usually instruct your browser to refuse cookies or indicate when a cookie is being sent. If you disable cookies, some parts of our website may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete or anonymize it in a reasonable time.

8. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe a child has provided us with personal information, please contact us using the information in the "Contact Us" section below.

10. Your Choices and Rights

Depending on applicable U.S. state law, you may have certain rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of certain uses of your information (such as certain marketing communications)

You can exercise these rights by contacting us using the details in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

11. Marketing Communications

We may send you promotional emails or messages about our services, special offers, or events. You may opt out of receiving marketing communications at any time by:

• Following the unsubscribe link or instructions included in our emails, or
• Contacting us using the information in the "Contact Us" section.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your use of our services (such as appointment confirmations, invoices, or service updates).

12. Third-Party Links

Our website or communications may contain links to third-party websites, services, or applications that are not operated by Pet Serenity Solutions. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

13. Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. There is currently no universally accepted standard for responding to DNT signals, and we do not respond to these signals. We will continue to review developments around DNT technology and standards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes become effective when posted unless otherwise stated. Your continued use of our services after any changes indicates your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pet Serenity Solutions Address: 206 N West Dr Leander, TX, 78641 United States Email: info@garovartabedian.com Phone: +14709826374

Please include sufficient information so that we can understand and respond to your request.